Krimo's Visitors Books...

As you all may know, we have visitors books in all our restaurants, requesting customers views on our food and service.
The great majority of the comments left in these books tend to be complimentary "Beautiful this, Gorgeous that...". Pleasant but seldom helpful.

But on very rare occasions the comments point out, in focused and constructive ways things we may have missed. These can be very valuable as they can usually help us look at ourselves and try and sharpen our operation.

In the case of Portofino's visitors books, they are mainly used by our younger patrons and the comments tend to be very graphic in both meanings of the term.
Who am I to argue with this?

Lucky Luke...

Looks like Luke enjoyed his meal!
What an artist!
The visitors' book at Portofino is well used by our younger patrons.
And they can write!!
And draw!!









Many can't even reach it. But they climb on the old wooden chair and embark on an impromptu essay.
I can never help but smile in wonder at what must make those young little brains tick.

Early learning centre...

Click on the image to enlarge it.













The Visitors Book sits on a shelf near the door at Portofino and is mostly used by our younger customers. They climb on a chair directly below the shelf and most often doodle or scribble inscrutable messages, a hieroglyphics expert would find impossible to unravel.

But there are those who leave neatly written notes for our waitresses.
Connor (above left) wrote "The waitresses were quick and polite."

I wonder whether young Connor, in his earlier restaurant experiences, has been used to slow and rude service but he OBVIOUSEMENT has learnt what service ought to be like in a good restaurant.


Bravo everybody!

Connor and waitresses but also our chefs who must have had something to do with the speed of service.

Nicole, Joey and Belinda (Portofino) on our pre-Christmas night out.

Visitors Books...

We started using visitors books in 1986 after we were impressed with that of the Sharrow Bay Hotel on Lake Ullswater. Since then we've had dozens.

At Krimo's we have around three or four on the go at all time. Most customers leave us a small message at the end of their visit. A few of the regulars tend to have an ongoing conversation with the staff.

Raymond, a long-standing regular of ours comes just about every week and never fails to leave a thorough review of his visit.
Many messages have been left in various languages by passing foreigners.

A set of young ladies began coming to Krimo's in its early days, when they were still teenagers. With every visit their comments became bolder as they lost their inhibitions.
"We love the chef."
"You can cook for me any time!"
And then one day they left kisses with their lipstick across the pages. Karen pretended to be jealous but we laughed.
It became a pleasant habit. Nowadays, over twenty-years on, they still use our restaurants regularly with their families. We often laugh at all the cheeky messages they left in our visitors books.